CAREERS

Are you a hospitality professional who makes guests feel genuinely welcomed - not just checked in?

We are currently looking for a Front Office Agent who brings operational precision and natural guest instinct to every interaction - someone who understands that the front desk is where impressions are made and loyalty is built.

Key Responsibilities

• Execute seamless check-in and check-out procedures in line with hotel brand standards

• Manage guest profiles, preferences, and special requests accurately in the PMS

• Handle guest inquiries, complaints, and service recovery with professionalism and empathy

• Coordinate with Housekeeping, F&B, and Reservations to ensure a smooth guest journey

• Process payments, manage cash handling, and maintain accurate shift reports

• Assist with upselling of room upgrades, dining reservations, and resort experiences

• Uphold brand standards and service protocols at all times

What We Are Looking For

• Experience in front office or guest services, preferably with an international hotel brand

• Hands-on experience with Opera PMS or Opera Cloud, loyalty program processes, OTA extranets is an advantage

• Quick learner, open to studying new booking and reservations programs

• English intermediate, Lithuanian native and fluent

• Confident communication and a naturally warm guest manner

• Ability to multitask across busy front desk operations and manage competing priorities calmly

• Flexible availability including weekends, evenings, and public holidays (shift work)

Are you an organized hospitality professional who understands that the guest experience begins long before arrival - and that every reservation is an opportunity to set the tone?

We are looking for a Reservations Agent who understands guests' needs and knows how to turn an inquiry into a confirmed booking, and a confirmed booking into an anticipated guest experience.

Key Responsibilities

• Handle all inbound reservation inquiries via phone, email, OTA channels, and the hotel booking platform

• Accurately process room bookings, modifications, cancellations, and special requests in the PMS

• Communicate room availability, rates, packages, and resort offerings with confidence and service precision

• Coordinate with Front Office and F&B teams to ensure guest preferences and pre-arrival notes are actioned

• Support upselling of room categories, dining experiences, and resort packages

• Maintain accurate reservation records and contribute to daily occupancy and revenue reporting

• Respond to guest inquiries in a timely and professional manner

What We Are Looking For

• Reservations or front office experience within an international hotel brand

• Hands-on experience with hotel systems including Opera PMS or Opera Cloud, Marriott CI/TY or MARSHA, OTA extranets (Booking.com, Expedia), and Amadeus or Sabre (advantage)

• Strong verbal and written communication in English and Lithuanian

• Detail-oriented with strong organizational skills and ability to manage high inquiry volume

• Calm, professional, and guest-focused, especially during peak seasons

• Understanding of revenue management principles and rate structure is an advantage

Job description

• Perform massage, body, and facial treatments according to approved methods and procedure descriptions;

• Consult and recommend appropriate care procedures and products to guests;

• Ensure hygiene and order in the workplace;

• Contribute to creating a pleasant SPA atmosphere.

Requirements

• Work experience in the SPA or beauty industry (an advantage);

• Education in massage or cosmetology;

• Ability to perform classic, deep tissue, and relaxing body massage;

• Ability to work with guests and create a cozy environment;

• Responsibility, punctuality, positivity;

• Knowledge of English (an advantage).

The company offers

• Interesting and dynamic work in one of the most beautiful locations;

• A friendly working environment that values professionalism, trust, and freedom;

• A permanent employment contract;

• Salary 1450/1550 netto + bonuses