Karjera

Are you a hospitality professional who makes guests feel genuinely welcomed - not just checked in?

We are currently looking for a Front Office Agent who brings operational precision and natural guest instinct to every interaction - someone who understands that the front desk is where impressions are made and loyalty is built.

Key Responsibilities

• Execute seamless check-in and check-out procedures in line with hotel brand standards

• Manage guest profiles, preferences, and special requests accurately in the PMS

• Handle guest inquiries, complaints, and service recovery with professionalism and empathy

• Coordinate with Housekeeping, F&B, and Reservations to ensure a smooth guest journey

• Process payments, manage cash handling, and maintain accurate shift reports

• Assist with upselling of room upgrades, dining reservations, and resort experiences

• Uphold brand standards and service protocols at all times

What We Are Looking For

• Experience in front office or guest services, preferably with an international hotel brand

• Hands-on experience with Opera PMS or Opera Cloud, loyalty program processes, OTA extranets is an advantage

• Quick learner, open to studying new booking and reservations programs

• English intermediate, Lithuanian native and fluent

• Confident communication and a naturally warm guest manner

• Ability to multitask across busy front desk operations and manage competing priorities calmly

• Flexible availability including weekends, evenings, and public holidays (shift work)

Are you an organized hospitality professional who understands that the guest experience begins long before arrival - and that every reservation is an opportunity to set the tone?

We are looking for a Reservations Agent who understands guests' needs and knows how to turn an inquiry into a confirmed booking, and a confirmed booking into an anticipated guest experience.

Key Responsibilities

• Handle all inbound reservation inquiries via phone, email, OTA channels, and the hotel booking platform

• Accurately process room bookings, modifications, cancellations, and special requests in the PMS

• Communicate room availability, rates, packages, and resort offerings with confidence and service precision

• Coordinate with Front Office and F&B teams to ensure guest preferences and pre-arrival notes are actioned

• Support upselling of room categories, dining experiences, and resort packages

• Maintain accurate reservation records and contribute to daily occupancy and revenue reporting

• Respond to guest inquiries in a timely and professional manner

What We Are Looking For

• Reservations or front office experience within an international hotel brand

• Hands-on experience with hotel systems including Opera PMS or Opera Cloud, Marriott CI/TY or MARSHA, OTA extranets (Booking.com, Expedia), and Amadeus or Sabre (advantage)

• Strong verbal and written communication in English and Lithuanian

• Detail-oriented with strong organizational skills and ability to manage high inquiry volume

• Calm, professional, and guest-focused, especially during peak seasons

• Understanding of revenue management principles and rate structure is an advantage

Are you a results-driven sales professional with a passion for hospitality and events?

Esperanza Hospitality Group is looking for a Sales Manager to drive revenue across room sales, events, banquets, weddings. Reporting directly to the General Director, this is a key commercial role responsible for proactively growing business, converting enquiries, and building long-term client relationships across corporate, social, and wedding segments.

Key Responsibilities

• Lead the full sales cycle for room bookings, group blocks, events, banquets, weddings, and private dining - from initial enquiry through proposal, site visit, negotiation, and contracting

• Actively sell accommodation packages, group room blocks, and combined event-stay offers

• Build and manage a portfolio of corporate accounts, wedding planners, agencies, and event organisers

• Develop and maintain a strong pipeline of corporate and social event clients

• Prepare tailored proposals and packages aligned with Esperanza brand standards

• Collaborate with Reservations and F&B teams to create compelling commercial packages

• Represent Esperanza at industry events, bridal fairs, and networking forums

• Maintain accurate records, activity reports, and booking pipelines in the CRM

• Track sales performance against targets and report results to the General Director

• Monitor market trends, competitor activity, and pricing to ensure competitive positioning

• Contribute to the annual sales strategy and budget planning process

What We Are Looking For

• Minimum 3 years of sales experience in hospitality, events, or banqueting

• Proven track record in room sales, wedding, corporate events, or MICE sales

• Experience with group bookings, room blocks, and combined stay-event packages

• Proficiency in hotel sales and reservations systems including Opera PMS or Opera Cloud, Marriott CI/TY, MARSHA, and OTA extranets (Booking.com, Expedia)

• Experience with CRM platforms and sales reporting tools

• Strong negotiation, presentation, and client communication skills

• Knowledge of the Lithuanian market and existing client base is a strong advantage

• English advanced, Lithuanian required

• Self-motivated, target-driven, and highly organised